DEAR SUN SPOTS: If anyone in the vicinity of Howard Street in Mexico found a Duluth Trading Co. box had been left at your front door Thursday, Dec. 12, it was delivered to the wrong address by FedEx and I would very much appreciate hearing from you.
Please call me at 207-369-0418 and leave a message, and I will gratefully arrange to have it picked up.
I have found FedEx customer service to be pretty much nonexistent. The company insists the package was left where they put my deliveries, but the photograph taken by the driver shows that it was not delivered to my house.–Carol, Mexico
ANSWER: I have never had an issue with getting help from FedEx, and I am sorry this is happening to you. Call 1-800-GoFedEx (1-800-463-3339) again or go to the web site, log in (or create an account) and type in your tracking number. The information is usually found when you get an order confirmation email from the company where you purchased your merchandise. Then lodge a complaint.
You can also track your order or contact customer service at Duluth Trading Co. through its website — www.duluthtrading.com/content/customer-service?feature=ftcs — or call 1-866-300-9719 and the company should be able to help with your missing package. It is the company’s responsibility to see that you receive what you have oredred. You can opt to have the item resent or receive a refund.
DEAR SUN SPOTS: I cannot thank you enough for the help you have given me when I have needed somewhere to turn.
I need someone to help me stay in my home. Trees are falling very close to the house. I am 80 and unable to find help living on Social Security.—No name, Hebron
ANSWER: My heart goes out to you. There is help available. You just need to be connected. Reach out to SeniorPlus in Lewiston at www.seniorsplus.org/services or 207-795-4010. It can put you in touch with the resources you need, and many of them are free.
I also urge you to ask a trusted neighbor, friend or family member for advice on taking steps to feel safer and more secure as you move forward.
DEAR SUN SPOTS: Regarding the request about a knitting group in the Dec. 12 Sun Spots, there is a new knitting group that started this year in Norway. It meets from 11 a.m. to 1 p.m. at the Norway Memorial Library at 258 Main St. on the first and third Saturday of each month.
It is free and open to all needlecrafters. Bring along your own project.—no name, Norway
ANSWER: That sounds fun, and this is another reason why I love Norway.
DEAR SUN SPOTS: When I need answers to important questions, I know to ask Sun Spots.
Will AARP assist with tax returns this year, as it has in the past? If so, do you have a telephone number to make an appointment?—Gene, Lewiston
ANSWER: I am sure AARP will be assisting folks with their tax returns, but it is too early for that information to be disclosed. I am always notified as soon as it is available. This is usually in early February, so get your paperwork together so you are ready. I will let you know what I learn.
This column is for you, our readers. It is for your questions and comments. There are only two rules: You must write to the column and sign your name. We will not use it if you ask. Please include your telephone number. Letters will not be returned or answered by mail, and telephone calls will not be accepted. Your letters will appear as quickly as space allows. Address them to Sun Spots, P.O. Box 4400, Lewiston, ME 04243-4400. Inquiries can also be emailed to [email protected].