State leaders respond to a Press Herald/Sunday Telegram investigation detailing how the utility misled the public about its troubled new billing system that left thousands of customers angry and frustrated.
CMP
Posted inBusiness, Maine
Customers with disputed CMP bills wonder: Should I pay?
You must pay a portion of any disputed bills, but you also have the right to negotiate a payment plan and file a complaint.
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Posted inBusiness, Maine
Smart meter swap promised savings that never came
A shift to real-time pricing, expected to save consumers $338 million, was derailed by a billing debacle and a lack of competitive energy suppliers.
Posted inBusiness, Maine
Family showers at Boys & Girls Club, forgoes electric lighting
To cut costs, the Waterville residents even decide to flush their toilets less frequently.
Posted inBusiness, Maine
Who gave the go-ahead to launch CMP’s new billing system?
The 13-member project team that oversaw the launch of Central Maine Power’s new billing system consisted of a mix of IT, customer service and regulatory managers from Iberdrola, Avangrid and CMP. CMP has released a matrix summarizing the responsibilities of five key managers on the project team: Donna McNally, project director; Rachel Grenier, a now-retired […]
Posted inBusiness, Maine
Cut back on kids’ video game time, toddler’s parents are told
A Central Maine Power representative also suggests the Dyar family’s appliances are to blame, but the items are new.
Posted inBusiness, Maine
Timeline of a troubled launch: New billing system prompts multiple probes, lawsuit
The seeds of Central Maine Power’s crisis were planted nine years ago.
Posted inBusiness, Maine
CMP misled the public, mismanaged rollout of new billing system
A Portland Press Herald/Maine Sunday Telegram investigation reveals that layers of Central Maine Power management misjudged the enormity of changing over to a new billing system, leaving thousands of angry and frustrated customers.
Posted inLewiston-Auburn, Maine
Mailers touting power line project offer wildly different job estimates
Critics say the power company’s advertising in favor of its $1 billion project are misleading, but both versions are both confusing and correct.
Posted inBusiness, Maine, News, Uncategorized
Power companies and their critics clash over proposal for consumer-owned utility
Recent frustrations with CMP sparked a legislative proposal to form a public power authority in Maine.